Takbet App Privacy Policy – Your Data, Protected

Takbet App collects two types of information from users — information you provide directly and information collected automatically. Both are explained in detail below.

Information You Provide Directly

When you register on Takbet App or use our services, you provide certain information directly. This includes:

• Full name, date of birth, and nationality
• Mobile number and email address
• National ID or passport number (for KYC verification)
• Mobile banking account details (Mobile Pay, Nagad, Rocket)
• Login credentials (username and password – stored in encrypted form)
• Information Provided When Contacting the Support Team

Automatically collected data

When you browse or use Takbet App, certain technical information is collected automatically:

Takbet App uses collected data only for specific, defined purposes. We never use your information for anything unnecessary. The primary use cases are:

Service delivery & management

• For Account Creation, Verification, and Management
• To process deposit and withdrawal transactions
• To ensure the delivery of betting and gaming services
• To manage bonuses and promotional offers

Security & Fraud Prevention

• To detect multi-accounting, bots, and other fraudulent activity
• To comply with AML regulations for anti-money laundering
• To prevent unauthorized access and account hacking

Contact & Support

• To send transaction confirmations and important notifications
• To Respond to Support Tickets
• To keep you informed about new offers and updates (with your consent)

Platform Development

• To analyze and improve the user experience
• To plan new features and games
• To ensure platform speed and stability

Takbet App stores your data on secure servers. Retention periods depend on the type of data and applicable legal requirements.

Retention Period

• Account Information: For the full duration your account is active, and up to 5 years after closure (as required by law).
• Transaction records: Minimum 7 years (as required by financial regulatory authorities).
• KYC Documents: Up to 5 years after account closure.
• Log & cookie data: Typically between 30 and 90 days.
• Support chat logs: Up to 2 years.

Once the retention period expires, your data is securely deleted or anonymized. We store data in internationally certified data centers equipped with both physical and digital security measures.

Takbet App never sells your personal information. In limited cases, data may be shared with trusted parties — always under strict confidentiality agreements.

Data Sharing Scenarios

• Payment processors: Only the minimum necessary data is shared with Mobile Pay, Nagad, and Rocket for transaction verification.
• Identity Verification Services: During the KYC process, identity document details may be verified with approved verification agencies.
• Technology Partners: Cloud hosting, cybersecurity, and analytics providers may access data under contractual terms.
• Law enforcement agencies: We may be required to disclose data to government authorities in accordance with a court order or applicable laws in Bangladesh.

Cookies are small text files stored on your device. Takbet App uses cookies to enhance your experience and maintain platform security.

Types of Cookies

• Essential cookies: Required to maintain login sessions and platform security. Disabling these cookies will prevent the platform from functioning properly.
• Functional cookies: For convenience features such as remembering your language preference and login details.
• Analytics cookies: To understand which pages get the most traffic and where users run into issues.
• Marketing Cookies: Used to show relevant offers. You can turn this off at any time.

Cookie controls

You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may affect login and other core features.

Takbet App believes every user has full ownership of their personal data. We guarantee the following rights:

• Right to access: You may request to view the information we hold about you.
• Right to rectification: You may request a correction if any of your information is inaccurate.
• Right to erasure: After account closure, you may request deletion of any data held beyond legal obligations.
• Right to data portability: You can export your data in a portable format (CSV/JSON).
• Right to Restrict Processing: You can request that your data not be used for specific activities.
• Marketing Opt-Out: You can opt out of promotional communications at any time.

To exercise any of your rights support@takbetapp.bizEmail us at. We typically respond within 30 business days.

Takbet App uses industry-leading security technology to protect your personal data. Our security framework is multi-layered to detect and prevent any potential threats before they cause harm.

Technical Security

• For All Data Transmissions 256-bit TLS/SSL encryption is used.
• Password bcrypt Hashing are stored encrypted — never in plain readable form.
• Accounts are automatically locked when suspicious login activity is detected.
• Two-factor authentication (2FA) is available to add an extra layer of security.
• Servers and databases undergo regular security audits, including penetration testing.

Administrative Security

• Only authorized personnel may access user data.
• All staff are trained in data privacy practices.
• Every data access event is logged and subject to regular audits.

Takbet App is strictly for users aged 18 and above. We do not knowingly collect data from minors. Age is verified at registration and confirmed through ID documents during the KYC process.

If we become aware that personal data of a minor has been collected inadvertently, we will delete it immediately and close the associated account. If you have information about an underage account, please contact support@takbetapp.biz.

Takbet App may update this Privacy Policy from time to time. We'll notify you in advance of any significant changes.

Change Notification

• For significant changes, a notification will be sent to your registered mobile number or email address.
• A pop-up notification may be displayed when you log in to the platform.
• The "Last Updated" date at the top of this page always reflects the date of the most recent change.

Continued use of the platform after any update will be considered acceptance of the revised policy. If you do not agree, you may request to close your account.

For any questions, complaints, or requests regarding this privacy policy, please get in touch. Our data protection team is ready to respond promptly.